Refund policy

At Sun Umbrella Private Limited, we aim to provide high-quality products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Return Eligibility

Products may be eligible for return under the following conditions:

The return request is made within 7 days from the date of delivery.
The product is unused, undamaged, and in its original packaging.
All original tags, accessories, and invoices are included.
The item must not be used, altered, or damaged after delivery.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items are not eligible for return:

Products damaged due to misuse or improper handling
Items returned without original packaging
Products that show signs of use or alteration

Return Process

To initiate a return, customers must contact our support team through the Contact Us page or email with the following details:

Order number
Product name
Reason for return
Supporting images (if the product is damaged or defective)

Once the return request is approved, the customer will receive instructions for returning the product.

Return Shipping Charges

Courier or transport charges for returning the goods must be borne by the customer.

The returned product should be shipped to the address provided by our customer support team.

Date of Return Receipt

The ‘date of return receipt’ will be considered the date on which the courier service delivers the returned product to Sun Umbrella Private Limited, as recorded by the courier service.

Refund Process

After the returned product is received and inspected:

If approved, the refund will be processed within 7–10 business days.
The refund amount will be limited to the amount paid at the time of purchase on the website.

Refunds will be issued through the original payment method used during the purchase.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with supporting images. Our team will review the request and assist with a replacement or refund where applicable.