Shipping policy

At Sun Umbrella Private Limited, we are committed to delivering your orders safely and efficiently. This Shipping Policy outlines how we process, ship, and deliver products purchased from our website.

Shipping Coverage

We currently ship our products across India through reliable courier and logistics partners to ensure timely and secure delivery.

Order Processing Time

All orders placed on our website are typically processed within 1–2 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next working day.

Once the order is processed, it will be handed over to our shipping partners for delivery.

Estimated Delivery Time

Delivery timelines depend on the destination and courier partner availability.

Metro Cities: 3–5 business days
Other Cities & Towns: 5–7 business days
Remote Locations: 7–10 business days

Please note that these timelines are estimated delivery times and may vary due to factors beyond our control.

Shipping Charges

Shipping charges may vary depending on:

Delivery location
Order value
Product size or weight

Applicable shipping charges will be displayed at checkout before completing the order.

From time to time, Sun Umbrella Private Limited may offer free shipping promotions on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email or message with the tracking number and courier details.

This allows you to monitor the delivery status of your order.

Delivery Address

Customers are responsible for providing accurate and complete delivery information, including:

Full address
PIN code
Contact number

Sun Umbrella Private Limited will not be responsible for delays or failed deliveries caused by incorrect or incomplete address details.

Delivery Attempts

Our courier partners typically make 2–3 delivery attempts. If the package cannot be delivered due to customer unavailability or incorrect details, it may be returned to us.